Refund policy
Return & Refund Policy
At PawsLeash, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
We offer a 30-Day Money-Back Guarantee on eligible products.
Do We Accept Returns?
Yes, we accept returns from customers in the United Kingdom.
How Can Customers Return Products?
Returns can be made by mail.
Return Period
Customers have 30 days from the date of delivery to request a return.
Return Conditions
To be eligible for a return, your item must be:
- Unused
- Unworn
- Unwashed
- In the same condition as received
- In the original packaging
A receipt or proof of purchase may be required to complete your return.
For defective or damaged products, we may request photos or other evidence before approving the return.
Return Shipping Cost
For defective or incorrect items:
PawsLeash will cover the return shipping cost.
For customer preference/change of mind:
The customer may be responsible for return shipping costs.
Refund Process
Once we receive and inspect your returned item, we will notify you about your refund status.
Approved refunds will be processed within 5–8 business days and will be credited back to your original payment method.
Please note that original shipping charges (if applicable) may not be refundable.
Damaged Or Faulty Items
If you receive a defective, damaged, or incorrect product, please contact us immediately.
We will provide a suitable solution, including:
- Replacement of the product
- Refund of the purchase price
- Other corrective actions when applicable
Please provide photos of the damaged item to help us resolve the issue quickly.
Order Changes & Cancellations
If you made a mistake with your order details, please contact us within 24 hours after placing your order.
Once your order has been shipped, we cannot change:
- Delivery address
- Product variant
- Order details
Unfortunately, orders cannot be cancelled or refunded after shipment.
Late Or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your payment provider or bank.
- If you still have not received your refund, contact our support team.
Shipping Information
Orders are shipped to the address provided during checkout.
Please ensure your shipping details are correct before completing your purchase.
Pawsleash is not responsible for delays caused by incorrect customer information.
Important Note
Delivery times are estimates and may vary due to shipping carriers or unexpected circumstances.
A delayed delivery alone does not qualify for a refund request unless it exceeds the stated delivery timeframe.
Customer Support
📧 Email: support@pawsleash.com
📞 Phone: +44 7908182052
Business Address:
66 Wood Lane, Hornchurch,
RM12 5JA, United Kingdom
Business Hours:
Monday – Friday