Terms of service
Terms and Conditions
Welcome to PawsLeash. Throughout these Terms and Conditions, the terms “we”, “us” and “our” refer to PawsLeash. PawsLeash operates this website and online store, including all related content, features, tools, products and services provided through the website.
These Terms and Conditions, together with our Privacy Policy, Refund Policy and Shipping Policy, govern your use of our website and your purchase of products from us.
By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or purchase products from us.
1. About Us
PawsLeash is an online pet products store offering products for pets, including dogs and cats.
Business Name: PawsLeash
Email: support@pawsleash.com
If you have any questions about these Terms and Conditions, please contact us using the email address above.
2. Eligibility
You must be at least 18 years old to place an order through our website.
By using our website or placing an order, you confirm that the information you provide is accurate, complete and up to date.
If you create an account with us, you are responsible for maintaining the confidentiality of your account details and for all activity carried out through your account.
3. Our Products
We make every reasonable effort to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.
However, the actual colour or appearance of a product may vary slightly depending on your device, screen settings or other technical factors.
Product availability, descriptions, specifications and prices may be changed or updated at any time. We may also discontinue products or limit the quantity available for purchase.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
4. Orders and Order Acceptance
When you place an order on our website, you are making an offer to purchase the products selected by you.
After placing an order, you will normally receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that your order has been accepted.
An order is accepted when we confirm that the products have been dispatched or otherwise confirm acceptance of your order.
We reserve the right to refuse or cancel an order where, for example:
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The product is unavailable;
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There is an error in the product description or price;
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We suspect fraudulent or unauthorised activity;
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We are unable to deliver to the address provided; or
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We reasonably believe the order has been placed for unlawful resale or other prohibited purposes.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
5. Prices and Payment
All prices displayed on our website are shown in the currency stated at checkout.
Prices may change from time to time. The price applicable to your order will generally be the price displayed at the time you place your order.
We accept the payment methods displayed during checkout.
You confirm that you are authorised to use the payment method provided when placing an order.
We reserve the right to correct pricing errors, typographical errors or other inaccuracies. If an order has been placed based on an obvious pricing error, we may contact you before processing the order and provide you with the option to confirm the order at the correct price or cancel the order for a full refund.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated delivery times shown on our website or at checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, strikes or other unforeseen events.
We will make reasonable efforts to ensure that your order is delivered to the address provided at checkout.
You are responsible for providing a correct and complete delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.
If your order has not arrived within the estimated delivery period, please contact us at:
Further information about delivery times and shipping arrangements can be found in our Shipping Policy.
7. Returns, Refunds and Cancellations
Your rights to cancel an order, return products or receive a refund are set out in our Refund Policy.
For eligible online purchases, UK consumers may have cancellation rights under applicable consumer protection legislation, including the Consumer Contracts Regulations 2013.
Certain products may be excluded from cancellation rights where permitted by law, including products that are personalised or made to your specifications.
Products must be returned in accordance with our Refund Policy. Nothing in these Terms limits or excludes any statutory rights you may have under UK law.
8. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged or not as described, please contact us as soon as reasonably possible at:
We may ask you to provide photographs or other information to help us assess the issue.
Where a product is faulty or does not conform to the contract, you may have rights under applicable UK consumer law, including rights to repair, replacement, price reduction or refund where applicable.
9. Pet Product Safety
Our products are designed for pets and should be used responsibly and in accordance with any instructions provided with the product.
You are responsible for selecting products that are appropriate for your pet's size, breed, age and individual needs.
Always supervise your pet when using products such as toys, collars, harnesses, accessories and other items that may present a potential risk if used incorrectly.
PawsLeash is not responsible for damage or injury resulting from misuse, improper use, failure to follow product instructions or failure to supervise a pet where supervision is reasonably required.
This section does not exclude or limit liability that cannot legally be excluded or limited under UK law.
10. Intellectual Property
All content on this website, including logos, branding, text, graphics, images, product descriptions, designs, videos and other materials, is owned by or licensed to PawsLeash or its relevant licensors.
You may access and use the website for your personal and non-commercial purposes.
You must not copy, reproduce, modify, distribute, republish, sell, or commercially exploit any content from our website without our prior written permission.
All rights not expressly granted under these Terms are reserved.
11. Customer Reviews and Feedback
If you submit a review, comment, photograph, suggestion or other content to us, you confirm that:
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You have the right to submit the content;
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The content is accurate to the best of your knowledge;
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The content does not violate the rights of another person; and
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The content is not unlawful, abusive, misleading, defamatory or otherwise inappropriate.
By submitting content to us, you grant PawsLeash a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for business, marketing and promotional purposes.
We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.
12. Third-Party Services and Links
Our website may contain links to third-party websites or may use third-party services, including payment providers, delivery services, analytics providers and other technology providers.
We are not responsible for the content, security, availability or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
13. Shopify
Our online store is hosted on Shopify, which provides the eCommerce platform that enables us to sell our products and services to you.
However, any purchase you make through our store is made directly with PawsLeash.
Shopify is not responsible for the products sold by PawsLeash or for the transaction between you and PawsLeash, except where required by applicable law.
14. Privacy
We collect and process personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect your personal information.
15. Prohibited Uses
You must not use our website:
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For any unlawful purpose;
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To violate any applicable law or regulation;
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To infringe the intellectual property rights of others;
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To transmit viruses, malware or other harmful code;
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To impersonate another person or business;
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To submit false or misleading information;
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To interfere with the security or operation of our website;
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To collect personal information from other users without permission; or
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To engage in fraudulent, abusive or harmful activity.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been breached.
16. Website Availability
We do not guarantee that our website or Services will always be available, uninterrupted or error-free.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational reasons.
We will not be responsible for interruptions caused by circumstances outside our reasonable control.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to the above, we will not be liable for losses that:
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Were not reasonably foreseeable;
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Were not caused by our breach of these Terms; or
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Are indirect or consequential losses where such limitation is permitted by law.
Nothing in these Terms affects your statutory rights as a consumer.
18. Events Outside Our Control
We will not be responsible for any failure or delay in performing our obligations where the failure or delay is caused by events beyond our reasonable control.
Such events may include natural disasters, severe weather, war, terrorism, strikes, labour disputes, government restrictions, transport disruption, carrier delays, internet failures or other unforeseen events.
19. Changes to These Terms
We may update or change these Terms from time to time.
The latest version will always be available on this page. Where required by law, we will provide notice of material changes.
Your continued use of our website after changes are posted may constitute acceptance of the updated Terms.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be removed or limited to the extent necessary.
The remaining provisions will continue to apply.
21. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website, constitute the agreement between you and PawsLeash regarding your use of our website and purchase of our products.
22. Governing Law and Jurisdiction
These Terms and any contract between you and PawsLeash are governed by the laws of England and Wales, unless applicable consumer protection laws require otherwise.
If you are a consumer, you will also benefit from any mandatory protections provided by the laws of the country in which you live.
The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory rights you may have under applicable consumer law.
23. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
PawsLeash
Email: support@pawsleash.com
