Shipping policy
Shipping & Delivery Policy
At PawsLeash, our goal is to make every customer happy and satisfied. We always work hard to deliver your order safely and as quickly as possible.
We offer a smooth shopping experience with free returns, exchanges, and refunds within 30 days if you are not completely satisfied with your purchase.
Where Do We Deliver?
Country: United Kingdom 🇬🇧
Currency: GBP (£)
Delivery Location
Orders can be delivered directly to the customer's address.
Delivery Time
Order Cutoff Time: 5:00 PM (GMT)
Handling Time: 2–3 business days
(Fulfilled Monday–Friday)
Transit Time: 5–8 business days
(Shipped Monday–Friday)
Shipping Cost
🚚Shipping Cost On The United Kingdom is 8.99
Delivery Terms
We use reliable economy shipping services to ensure your order arrives safely and securely.
Taxes
Customers are responsible for any applicable taxes or duties required by local regulations.
Change Of Address
Once your order has been shipped, we cannot change the delivery address.
If you need to update your address, please contact us within 24 hours of placing your order.
📧 Email: support@pawsleash.com
📞 Phone: +44 7908182052
Multiple Addresses
We currently do not offer shipping to multiple addresses within one order.
If you would like items delivered to different locations, please place separate orders.
Incorrect Address
Please ensure your shipping information is correct before completing your purchase.
If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for resending the package.
Delayed Orders
While we do our best to deliver on time, some orders may experience delays due to shipping carriers or unexpected circumstances.
If your order is delayed beyond the expected delivery period, please contact our support team.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email.
You can use this tracking number to follow your order until it arrives.
Damaged Packages
If your package arrives damaged, please contact our customer support team immediately with photos of the damaged item and packaging.
Order Cancellation
Order cancellations are accepted within 24 hours of placing your order.
After this period, your order may already be processed and cannot be cancelled.
Once payment is completed, you will receive an order confirmation email.
Customer Support
We are available to assist you with any questions or concerns.
📧 Email: support@pawsleash.com
📞 Phone: +44 7908182052
Business Address:
66 Wood Lane, Hornchurch,
RM12 5JA, United Kingdom
Business Hours:
Monday – Friday