SPECIFICATIONS

Brand Name: NoEnName_Null

Origin: Mainland China

CN: Sichuan

Item Type: Scratching Pads

Material: Wood

Hign-concerned Chemical: None

No. of Tiers: Single Layer

Type: cats

Cat Bed: Cat Scratcher

Material: Wood+Sisal

feature 1: cat climbing frame

feature 2: cat scratching post

feature 3: Cat Bed

Choice: yes

Shipping Policy

Thank you for choosing Pawsleash.com! We are dedicated to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines our procedures, delivery options, and important information related to your orders. By making a purchase on our website, you agree to the terms outlined in this policy.

Free Shipping

We are pleased to offer free shipping on all orders. Please note that we currently ship products exclusively within the United States.

Tax Policy

Sales tax is applicable only for orders shipped to Wyoming, USA.

Estimated Delivery Time

• Handling Time: 1-3 business days (Monday - Friday)

• Transit Time: 7-12 business days (Monday - Friday)

• Cut-Off Time: 5 PM Local Time (GMT-07:00)

Note: Delivery times may vary based on your location. Remote or rural areas may experience slightly longer transit times.

Order Tracking

Once your order is shipped, you will receive an email with your tracking number(s) and a shipment confirmation. Please allow 1-2 business days for the tracking number to become active. To track your order, please visit our Track Order Page.

Shipping Issues

If you encounter any issues with your shipment, please do not hesitate to contact our support team:

• Phone: +1 (240) 615-2236

• Email: Support@pawsleash.com

Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email or other methods.

Thank you for trusting Pawsleash.com! We are committed to delivering a first-rate shopping experience.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as you received it.

• It must be unworn or unused, with tags, and in its original packaging.

• You must provide the receipt or proof of purchase.

To start a return, contact us at Support@pawsleash.com. Please note that returns should be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to send your package. Items sent back without prior approval will not be accepted.

For any questions about returns, please reach out to us at Support@pawsleash.com.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).

• Custom products (e.g., personalized or special orders).

• Personal care goods (e.g., beauty products).

• Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns for sale items or gift cards.

If you have any concerns about a specific item, please contact us before making a return request.

Exchanges

To exchange an item, we recommend initiating a return for the original item and placing a new order once the return is accepted. This ensures the fastest processing and availability of your desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If you have not received your refund after 15 business days, please contact us at Support@pawsleash.com.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Thank you for choosing Pawsleash.com! Your satisfaction is our priority, and we’re here to help with any concerns you may have.